Levittown Ford Service & Parts Center

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Reviews about Levittown Ford Service & Parts Center

• Barry Maltese
  ★ ★ ★ ★ ★
  It does not look like much from the outside. In fact you can even drive by it if you are not careful
  .. . . but inside you will find a caring staff of people who actually treat you as if you are the reason why they are there.
  Joseph LaMonica, the person that set up my service details, was extremely thorough and I can see he was doing all he could for me. . . . he actually looked at my profile history with Ford, and found that I was due a free oil change. He saved me money right there, and that was only the beginning.
  
  This is how you are always treated there. Joe was a great example of fantastic customer service, thorough, thoughtful, and caring. He definitely ensured that I would return the next time I needed service on my Ford.
• Jeffrey satenstein
  ★ ★ ★ ★ ★
  This is a bit of a strange review as I am giving 5 stars for an unresolved issue. My 2013 C Max power steering has intermittently shut down and I brought the car in today for diagnosis and some troubleshooting. As luck would have it, the power steering was working perfectly when I brought the car in and after multiple attempts by the mechanic to road test and replicate the problem, I was told nothing could be done further at this time, until the problem reappeared. So why the 5 stars ? The service advisor Joseph Deguire kept me well informed throughout the entire process, usually responding to my text inquiries within a minute. There was no double talk or excuses, just a simple explanation of what was going on and when I could get the car. In the end, there was no charge for the time spent checking out the problem as well as updating me on the condition of the brakes that will need servicing soon. Over the years, I have gotten more than my share of reasons why work wasn't done but I must say "Joe" was the best service advisor I have encountered at either Ford or other dealers. Customers would be well served to ask for him by name.

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